Please be advised that our Lavington Service Centre is closed today (Wednesday 22 September 2021). If you need any assistance, please get in touch with our team on 1300 368 555. All other WAW Service Centres remain open as per normal.

Stay Scam Smart!

Across Australia, almost five hundred million dollars (that’s $500,000,000!), was stolen by scammers during 2018. Media reports of folk losing hundreds of thousands of dollars of life savings abound, and yet the prevailing attitude remains “that would never happen to me” and “I’d never fall for that”.  Sometimes articles in the paper or on the news (or even on social media) appear to be a very long way from home, but nothing could be further from the truth, with scams directly impacting WAW customers.

WAW employs a range of security measures, software and a team of staff to protect our customers’ money from fraud and scams. 

The problem is that scammers find ways to get around those measures by either tricking customers into authorising transactions themselves, or by leading customers to share details of their account, Visa card or log-in details.  There have even been occasions when scammers have provided details to our customers of what they should say to us in the event we contact them. 

In short, we rely on you to keep yourself and your money safe and we are here to help you do that. 
The first step to protect yourself is to gain an understanding of the type of scams that exist and how scammers will try to access your money.  It’s impossible to list all of the different types of scams in one article.  However, the ACCC has developed the Little Black Book of Scams, which provides details on many of the prominent scams. The booklet is available for free from the ACCC website or WAW can provide you with hard copy on request. 

Here are our top tips to protect yourself.

  1. Keep your personal details secure – lock your mailbox, shred documents containing personal  information before you dispose of them and be careful what you share on social media.

  2. Stand your ground – scammers that call you on the phone can be pushy and threatening. Don’t be intimidated, just hang up and block their number.

  3. Know who you are dealing with – even if they are offering you a great deal, do not send money to someone you have only made contact with by phone or online.

  4. Take great care with emails and texts – if you don’t know the sender, delete the message.  If you’ve already opened the message and it contains a link, do not click on it.  If you’ve already clicked on it, do not enter your personal, account or card details.

  5. Be alert to requests for payment by unusual means – scammers will often request payment via wire transfers or prepaid gift cards, such as iTunes.


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