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NetLink Terms & Conditions

Usage terms and conditions for NetLink Internet Banking

NetLink Terms & Conditions

These conditions of use form part of the terms and conditions that apply to the account you have access to using the WAW Credit Union Netlink Internet banking service. These conditions of use do not replace or vary any other terms and conditions that apply to your accounts. If the terms and conditions applying to any WAW Credit Union account accessed through Netlink are inconsistent with these conditions of use, then these conditions of use override those terms and conditions to the extent of inconsistency. The terms and conditions specific to BPAY® Scheme and to Osko (New Payments Platform) transactions are included within this document.

Please read carefully through the terms and conditions now and if you do not understand any part of them or if you have difficulty using the service please telephone 02 6022 8444. Do not access the Netlink system without understanding these terms of use.

Before you acquire this product, we recommend that you consider the relevant Product Disclosure Statement and our Financial Services Guide. Our Financial Services Guide is available on our website www.wawcu.com.au, and as with the Product Disclosure Statement, from any WAW Credit Union Customer Service Centre or by calling 02 6022 8444.

Upon your acceptance of these terms and conditions and registration for Netlink we will issue you with a Netlink password. Registration is affected by completing and signing the Netlink application form that follows these terms and conditions. Should you already be a registered user of Netlink, your access to this website is subject to these terms and conditions, the WAW Credit Union Privacy Statement, notices, disclaimers any other terms and conditions or other statements contained on this website. By accessing, viewing or otherwise using this website, you agree to be subject to these Terms of Use.
 
WAW Credit Union may, at its sole discretion, vary or modify these Terms of Use without notice. Any subsequent access to, or use by you of the website will constitute an acceptance of those modifications. By accessing this website, you acknowledge receipt of the relevant Financial Services Guide.

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Definitions

You: The customer or any person authorised to act on your behalf. Any other grammatical form of the word 'you' has a corresponding meaning.

We/WAW Credit Union/WAW/Credit Union: WAW Credit Union Co-operative Limited ABN 48 087 651 787. Any other grammatical form of the word 'we' has a corresponding meaning.

Netlink: WAW’s Internet Banking Service.

Mobile Netlink: WAW’s Internet Banking Service accessed via internet-enabled Smartphones and tablets.

Authorised User: Authority to Operate or Authorised Signatory as being a person authorised by you to operate an account.

BPAY ® Scheme: the electronic payments scheme through which you ask us to make payments (BPAY Payments ) on your behalf to organisations ( Biller’s ) who tell you that you can make payments to them through this scheme. We will tell you if we cease to be a member of this scheme. BPAY®, registered to BPAY Pty Ltd ABN 69 079 137 518.

New Payments Platform (NPP): The NPP will allow you to make and receive electronic payments in near real-time (typically in less than 1 minute) between WAW and other participating Authorised Deposit-taking Institutions 24/7, 365 days a year. Your access to the NPP is via Netlink and Mobile Netlink.

Osko: is a service built to work on the New Payments Platform which allows you to send and receive payments

PayID: Is the identification you create from your accountholder contact details held by WAW and which you register for your WAW account. The PayID allows you to make and receive payments using the Osko service.

Customers are able to register:

  • - Mobile phone number
    - Email address
    - Organisation name (business accounts only)
    - ABN (business accounts only)

  • Your Access Code

In these conditions use of the word 'Password' means the personal access code that is issued to you upon registering to use Netlink. To log on to Netlink the password must be used in conjunction with your ‘Member Login', which may be your member number.
The access code is the Credit Union's means of identifying you. Your member login and password will permit any person using these details on Netlink to access, operate and transact on any account linked to Netlink. As a result we strongly advise members not to divulge their passwords to any other person or entity. By divulging your member login and password you may increase your personal liability in the event of a loss arising from fraudulent transactions.

When you apply for registration, you will be provided with a member login and a password. Once you have been registered to use Netlink you will need to change the initial password to another password before you can conduct any further enquiries or transactions.

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Authorised Users


If you have previously or in the future nominated an authorised user to your account(s) you acknowledge that:

  • Each authorised user nominated by you to have access on your account(s) can apply to use the Netlink service and, by using the service, can access, operate and transact on your linked account(s) in the way that you can, and

  • Any variation to existing account authorities must be lodged on the approved form available at any Customer Service Centre of the Credit Union

  • Any joint customership or joint account for which the Credit Union holds a standing instruction that two or more parties to the customership or account must sign to transact on that customership or account must observe security requirements as set out in these Terms and Conditions. If you fail to do so you may incur increased liability for unauthorised use of your password.

  • You are responsible for any use of the service by an authorised user including all transactions performed by any authorised user who has access on your account(s), through the Netlink , as if that use were by you. You are also responsible for ensuring that each authorised user complies with all obligations and responsibilities imposed on you under these Terms and Conditions.

Using a Terminal

When you use your member login and password to log on to a terminal, you authorise us to act on the instructions entered into the terminal.

Transactions

EFT batched payments:

If you instruct us to make a payment before 3.30pm on a Banking business day (any day on which banks in Sydney and Melbourne are able to effect settlement through the Reserve Bank of Australia), it will in most cases be treated as having been made on the same day. However, the payment may take longer to be credited to another party if you instruct us to make a payment on a Saturday, Sunday or a public holiday or if a participant in the BPAY Scheme does not process a payment as soon as they receive its details.

We may assign any date we consider appropriate to a debit or credit you carry out. We may subsequently adjust debits and credits to accurately reflect the legal obligations of you and us. If we do this, we may make consequential changes (including interest charges).

Osko (NPP) payments:

To make near real time payments via the NPP you must:

  • Be registered for Netlink;

  • Be registered for SMS OTP, you cannot use the NPP without this security measure

  • Have registered a PayID to an account that is to be used for Osko payments.


You can use your PayID to make Osko payments to external accounts linked to the NPP.

You can receive Osko payments from external account holders linked to the NPP who use your PayID to make the Osko payments to your account.

Payments may be made or received via the NPP using only the account & BSB numbers but this the ease of using a PayID is lost.

Customers must use the internet to complete the registrations that allow access to the NPP.  The only exception to using the internet registration process is when business account holders (excluding sole traders) wish to register a business name or ABN for their PayID.  This must be done over the counter at any service centre.

A payment via the NPP will not be completed unless the receiving account is also registered to access the NPP.

The Credit Union may set and vary transaction limits at any time. Customers are able to apply to the Credit Union for an increase to their daily transaction limits.

You should check your accounts properly after transacting on Netlink. When you receive your Statement of Account you should carefully check that all entries are in accordance with your instructions. You should report to us immediately any discrepancies including any transaction that you did not authorise.
 
If because of your delay in notifying the Credit Union of any irregular or unauthorised transactions, the Credit Union is unable to take advantage of any rights or remedies that may have otherwise been available to it to reverse or correct such transactions, you shall not be entitled to dispute your liability of the Credit Union for the amounts of such transactions as disclosed in your statement of account.

You will be liable for and shall indemnify us against any loss or damage we will or may suffer arising from:

  • You failing to observe your obligations under these Terms and Conditions;

  • Because you have acted negligently or fraudulently when using Netlink;

  • Because you have given incomplete instructions;

  • Because of insufficient available funds in the relevant account;

  • Because of the suspension of the service.

Nothing in these Terms and Conditions shall operate so as to exclude, restrict or modify the application of any of the provisions of the Australian Consumer Laws or equivalent state or territory legislation.

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Transaction Lists

A Transaction List viewed, printed or downloaded from Netlink does not constitute a statement of your account, which WAW Credit Union is required to issue to you in accordance with the terms and conditions applicable to your account/s.


Security of your Password

The security of your password is very important. You should memorise your password and then destroy any record of it. If you do not feel confident about recustomering your code, you must make every effort to ensure that any record of your password is not misused, lost or stolen. If you fail to observe the security requirements set out in these Terms and Conditions you may incur increased liability for unauthorised use of your password.

 You must:

  • Not record your password on any item that is liable to loss or theft;

  • Not disguise your password by reversing the sequence or using alphabetical characters or numbers; A = 1,

  • Not describe your password as a 'password', 'access code' or something similar,

  • Not keep your record of passwords, customer numbers and other confidential information together, they must be kept separate and apart from each other;

  • Not select or disguise your password by using dates of birth, family customers names, social security, licence or telephone numbers, other access codes, or combinations or parts of same

  • Not store or use a memory aid to store your password in any low security electronic device of any kind, such as (but not limited to): calculators; personal computers, electronic organisers.

  • Not tell any person the password;

  • Not allow any person to read, watch the entry of or hear the password;

  • Immediately inform the Credit Union in accordance with clause 6 of the loss, theft or unauthorised use of the password;

  • Regularly change the password for security reasons.

There may be other forms of disguise that may also be unsuitable because of the ease of another person detecting your password. For any joint customership or joint account for which the Credit Union holds a standing instruction that two or more parties to the customership or account must sign to transact on that customership or account you will be issued with multiple customer logins and passwords for each signatory/account holder. For such 'two to sign' accounts the Credit Union will issue individual customer logins and passwords for each signatory and/or joint account holder.

Netlink users will be prompted for two (or more based on the customers instructions to the Credit Union) passwords to conduct Internet banking transactions.

Loss of Password and Cancelling Registration

If your password is stolen, you suspect that your password is known to someone else, you suspect any unauthorised use of your password, you must immediately log on to Netlink and change your password or contact the Credit Union by telephoning 02 6022 8444 during business hours and change your password.

You may request WAW Credit Union to cancel your registration to use Netlink by calling 02 6022 8444. We will inform you when the cancellation is effective. Any unreasonable delay in notifying us may result in possible increased losses from unauthorised transactions.

If your registration is cancelled, any future dated payments that you authorised using Netlink may not be cancelled. These should be cancelled by contacting your nearest Customer Service Centre or by calling 02 6022 8444 or 1300 368 555.
 

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Liability for Unauthorised Transactions

Your liability for unauthorised transactions that occur through Netlink where it is unclear whether you have contributed to the losses resulting from the unauthorised transaction will normally be limited to:

  • The balance of the accounts accessed through Netlink ; or

  • The actual loss incurred, whichever is the smallest amount

You are not liable for any losses that occur through Netlink:

  • Where it is clear that you have not contributed to those losses;

  • For any unauthorised operation that occurs before you have received your password allocated to you by the Credit Union;

  • That are caused by the fraudulent or negligent conduct of WAW Credit Union employees or agents or;

  • Resulting from unauthorised transactions occurring after you tell us that any of your codes have been misused, lost or stolen or have become known to someone else or with your previous password after you change it to a new password.

You will not be liable for any unauthorised transactions that occur through Netlink after you have given us notice that you no longer wish to use Netlink and we have confirmed in writing that your access has been cancelled. However, if you have contributed to the unauthorised use because you:

  • Recorded or indicated your password on any item that is liable to loss or theft;

  • Disclosed your password (including to a family customer, friend or one of our staff);

  • Allowed someone else to use your password;

  • Did not sufficiently disguise your password (see condition 5);

  • Selected any of the password combinations detailed in condition 5;

  • Allowed someone else to access your accounts by not logging off from Netlink;

  • Have contributed to the unauthorised use by failing to immediately notify the Credit Union of the unauthorised use of the password.

Your liability will not exceed the lesser of:

  • The balance plus any credit limit of the accounts you have access to using, or

  • The actual loss incurred - whichever is the smallest amount

For BPAY Scheme liability, refer to the BPAY Scheme terms and conditions.

 

Fees and Charges

We may charge you and debit your account with any fees and charges that apply. At this time the provision of Netlink does not attract fees, however certain transactions which may be performed may incur a fee and you are referred to the Credit Union's Fees and Charges brochure. Information of the Credit Union's current fees and charges are available at any Customer Service Centre of the Credit Union, the WAW Credit Union website www.wawcu.com.au or by telephoning 02 6022 8444. The Credit Union reserves the right to impose new fees and charges or amend existing fees and charges in relation to the Internet banking service.
 

Transactions to External Accounts

Where debits are initiated from your WAW Credit Union account to external accounts with other financial institutions the Credit Union reserves the right to limit the dollar value of such transactions. Any variation in limits will be subject to Credit Union approval. The limits may be imposed on the basis of an individual transaction value, daily limit, weekly limit or annual limit. The Credit Union will not be liable for any delays or errors by or for the failure of other parties to accept or  acknowledge receipt of, funds which you or an authorised user have instructed the Credit Union to pay to or via that party or for delays in advising you or crediting you if a transfer or payment instruction is not successfully processed by another party.
 
Transactions to external accounts mean a transfer of value to an account held at another financial institution with a bank/state/branch number of six digits and an account number of up to nine digits or other customerships within the Credit Union. Funds transferred will be credited to the first in number, active WAW Credit Union account (for example S1, S4, S21, etc.).
 

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Dispute Resolution

The Credit Union has established an internal procedure to resolve any disputes a customer, account holder or authority to operate may have with the Credit Union, including any internet banking or BPAY Payment or Scheme dispute. Details are contained in the Internal Dispute Resolution Procedures. The Credit Union also has access to an external and impartial system to enable a customer, account holder or authority to operate to resolve any internet banking or BPAY Payment dispute that cannot be satisfactorily dealt with by the Credit Union's internal procedures. Details of this external system are contained in the Dispute Resolution Scheme brochure. Details of both the Internal Dispute Resolution Procedure and the Dispute Resolution Scheme are available from the Credit Union upon request.


Security of Netlink banking

The Credit Union will use such measures as it deems reasonable to help ensure the security of the internet banking environment, including firewalls and data encryption. Not withstanding this, the Credit Union can not guarantee that data transmission over the internet is absolutely secure. You are responsible for your own anti-virus and security measures and those of any authorised user, to prevent  unauthorised access via Netlink to your transactions. The Credit Union will take all reasonable steps to ensure that the information that we make available to you through Netlink is correct and updated regularly.
 
We will not be liable for or in connection with any inaccuracy, errors or omissions in that information because of the communication network, ancillary equipment or any other circumstances beyond our reasonable control.

Suspension

The Credit Union may cancel your password or suspend your right to participate in Netlink at anytime and without notice to you if:

  • The Credit Union believes that the password is being misused or has been used to conduct an unauthorised transaction or

  • If the account holder has ceased to be a customer of the Credit Union under Division 4 of the Constitution of the Credit Union or

  • There are circumstances where the Credit Union believes that a cancellation of the service is warranted.

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Other Conditions

WAW Credit Union may at any time add to, remove, change or impose restrictions on, the functions of Netlink in any respect.


Credit Union Code of Practice

If you are using the service wholly and exclusively for private or domestic use, the relevant provisions of the Credit Union Code of Practice will apply.


Changes to these Conditions

We may change these conditions of use from time to time. If we do we will give you notice, as specified under the Credit Union Code of Practice.


Jurisdiction

These terms and conditions and the transactions contemplated by these terms and conditions are governed by the laws of Victoria and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of those Courts.
 

Privacy information

WAW Credit Union is governed by laws to protect the privacy of your personal information. In handling your personal information, WAW Credit Union is committed to complying with the Privacy Act 1988, the National Privacy Principles and the Credit Union Code of Practice.
 
WAW Credit Union uses your personal information to

  • • Administer your customership and products and services,

  • • Facilitate WAW Credit Union's internal business operations, including fulfilment of any legal requirements; and

  • • Carry out confidential maintenance and testing of computer systems.


WAW Credit Union may disclose your personal information, as necessary;

  • • On a confidential basis to our agents, contractors or third party service providers that provide financial, administrative or other services for the purposes of WAW Credit Unions business;

  • • Where the law requires us to do so; or

  • • If you consent.

 
You are entitled at anytime to request access to personal information held by WAW Credit Union about you and to ask WAW Credit Union to correct this information where you believe it is incorrect or out of date. No fee will be charged for an access request but WAW Credit Union may charge you the reasonable costs of giving you any information you have requested.
 Should you wish to make such a request with respect to your customership or accounts, you should write to WAW Credit Union at PO Box 568 Wodonga 3689.
 
Our Privacy Policy sets out in detail our policies on management of personal information. This Policy is available on request from any WAW Credit Union Customer Service Centre, by telephoning 02 6022 8444 or via our internet site  www.wawcu.com.au .
 

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ePayments Code of Conduct

WAW Credit Union warrants that it will comply with the requirements of the ePayments Code of Conduct as established by the Australian Securities and Investments Commission.
 

 

Specific BPAY TERMS AND CONDITIONS


These specific terms and conditions apply to the use of the BPAY® Scheme via Netlink . The terms and conditions for Netlink also apply to the BPAY® Scheme.

BPAY Payments

  • We will not accept an order to stop a BPAY Payment once you have instructed us to make that BPAY Payment.

  • You should notify us immediately if you become aware that you may have made a mistake (except for a mistake as to the amount you mean to pay - for those errors see clause 1.6 below) when instructing us to make a BPAY Payment, or if you did not authorise a BPAY Payment that has been made from your account. Clause 2 describes when and how we will arrange for such a BPAY Payment (other than in relation to a mistake as to the amount you must pay) to be refunded to you.

  • Subject to Cut off Time Biller’s who participate in the BPAY Scheme have agreed that a BPAY Payment you will make will be treated as received by the Biller to whom it is directed:

    • on the date you make that BPAY Payment, if you tell us to make the BPAY Payment before our Payment Cut-off Time on a Banking Business Day; or

    • on the next Banking Business Day, if you tell us to make a BPAY Payment after our Payment Cut-off Time on a Banking Business Day, or on a non-Banking Business Day.

  •  A delay might occur in the processing a BPAY Payment where:

    • there is a public or bank holiday on the day after you tell us to make a BPAY Payment;

    • you tell us to make a BPAY Payment either on a day which is not a Banking Business Day or after the Payment Cut-off Time on a Banking Business Day;

    • another financial institution participating in the BPAY Scheme does not comply with its obligations under the BPAY Scheme; or

    • a Biller fails to comply with its obligations under the BPAY Scheme.

 
While it is expected that any delay in processing under this agreement for any reason set out in clause 1.4 will not continue for more than one Banking Business Day, any such delay may continue for a longer period.

  • You must be careful to ensure that you tell us the correct amount you wish to pay. If you instruct us to make a BPAY Payment and you later discover that:

    • the amount you told us to pay was greater than the amount you needed to pay, you must contact the Biller to obtain a refund of the excess; or

    • the amount you told us to pay was less than the amount you needed to pay, you can make another BPAY Payment for the difference between the amount actually paid to a Biller and the amount you needed to pay.

 

Liability for Mistaken Payments, Unauthorised Transactions and Fraud

We will attempt to make sure that your BPAY Payments are processed promptly by the participants in the BPAY Scheme, including those Biller’s to whom your BPAY Payments are to be made.

You must tell us promptly if:

  • You become aware of any delays or mistakes in processing your BPAY Payments,

  • If you did not authorise a BPAY Payment that has been made from your account, or

  • If you think that you have been fraudulently induced to make a BPAY Payment.

We will attempt to rectify any such matters in relation to your BPAY Payments in the way described in this clause.

However, except as set out in this clause 2 and the Netlink terms and conditions, we will not be liable for any loss or damage you suffer as a result of using the BPAY Scheme.

If a BPAY Payment is made to a person or for an amount which is not in accordance with your instructions (if any), and your account was debited for the amount of that payment, we will credit that amount to your account.

However, if  you were responsible for a mistake resulting in that payment and we can not recover within 20 Banking Business Days of us attempting to do so the amount of that payment from the person who received it, you must pay us that amount.

If a BPAY Payment is made in accordance with a payment direction which appeared to us to be from you or on your behalf but for which you did not give authority, we will credit your account with the amount of that unauthorised payment. However, you must pay us the amount of that unauthorised payment if:

  • We can not recover within 20 Banking Business Days of us attempting to do so that amount from the person who received it, and

  • The payment was made as a result of a payment direction which did not comply with our prescribed security procedures for such payment directions.

  • If a BPAY Payment is induced by the fraud of a person involved in the BPAY Scheme, then that person should refund you the amount of the fraud-induced payment. However, if that person does not refund you the amount of the fraud-induced payment, you must bear the loss unless some other person involved in the BPAY Scheme knew of the fraud or would have detected it with reasonable diligence, in which case that person must refund you the amount of the fraud-induced payment.

  • If a BPAY Payment you have made falls within the type described in clause c and also clause b or d, then we will apply the principles stated in clause c. If a BPAY Payment you have made falls within both the types described in clauses b and d, then we will apply the principles stated in clause d.

  • You indemnify us against any loss or damage we may suffer due to any claim, demand or action of any kind brought against us arising directly or indirectly because you:

    • did not observe any of your obligations under these terms and conditions; or

    • acted negligently or fraudulently in connection with this agreement.

If you tell us that a BPAY Payment made from your account is unauthorised, you must first give us your written consent addressed to the Biller who received that BPAY Payment, consenting to us obtaining from the Biller information about your account with that Biller or the BPAY Payment, including your customer reference number and such information as we reasonably require to investigate the BPAY Payment. We are not obliged to investigate or rectify any BPAY Payment if you do not give us this consent.
 

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BPAY Scheme

When you tell us to make a BPAY Payment, you must give us the information specified below. We will then debit your account or the account you specify with the amount of that BPAY Payment.

How to Use the BPAY Scheme

BPAY Payments can only be made from 'at call' savings accounts for which you are an account holder or an authority to operate and in accordance with directions for the account operation given by the account holder/s and held by the credit union.

To use the BPAY Scheme you must access the credit union's Internet banking ( Netlink) site www.wawcu.com.au and:

  • enter your customer number, and

  • enter your password, then

  • select 'Make a BPAY Payment' and follow the prompts for

  • the account you wish to debit, the amount you wish to pay, the Biller's Code and the Customer Reference Number shown on your bill and then,

await the receipt number for your record.

You must comply with the terms and conditions applying to your customership, the relative account to which you request us to debit a BPAY Payment, to the extent that those account terms are not inconsistent with or expressly overridden by the BPAY Terms and Conditions and to the Terms and Conditions for Netlink . The BPAY Terms set out are in addition to those terms.

If there is any inconsistency between the terms and conditions applying to the account of the BPAY Terms and Conditions, the BPAY Terms and Conditions will apply to the extent of that inconsistency (including the EFT Code of Conduct does not apply).

The payer acknowledges that the receipt by a Biller of a mistaken or erroneous payment does not or will not constitute under any circumstances part or whole satisfaction of any underlying debt owed between the payer and that Biller.
 

Valid Payment Direction

We will treat your instruction to make a BPAY Payment as valid if, when you give it to us you comply with Netlink security procedure.
 

Information You Must Give Us

 

Once you have accessed Netlink you should follow the prompts to provide the information you must give us to instruct us to make a BPAY Payment. This information includes your customer number, your password, the account you wish to debit, the amount you wish to pay, the Biller's Code and the Customer Reference Number shown on your bill.

You acknowledge that we shall not be obliged to effect a BPAY Payment if you do not give us all of the above information or if any of the information you give us is inaccurate.

 

When a Biller Cannot Process a Payment

If we are advised that your payment can not be processed by a Biller, we will
 a. advise you of this;
 b. credit your account with the amount of the BPAY Payment; and
 c. take all reasonable steps to assist you in making the BPAY Payment as quickly as possible.
 

Copyright

Copyright in the information contained on this website is owned by WAW Credit Union (ABN 48 087 651 787). You may use this information for your own personal reference only. You may reproduce this information in hard copy solely for your personal use. The information may not otherwise be reproduced and must not be distributed or transmitted to any other person or incorporated in any way into another document or other material.
 

Specific New Payments Platform TERMS AND CONDITIONS

These specific terms and conditions apply to the use of the New Payments Platform via Netlink and the terms and conditions for Netlink also apply to the BPAY® Scheme.
 

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